Course Content
Onboarding Process
* The candidate fills up the online application on our website or through other hiring apps. * The General Manager or Training and Compliance Director will contact the candidate to set up an interview. * If the company decides to hire the candidate, we will provide the second part of the application process. * Once the application is completed, the hiring manager/director will receive the employee ID# which they will provide to the new hire. This # will enable the new hire to clock in and out. * The 2 week period starts on a Sunday but ends on a Saturday. * The company pays every other Friday.
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Onboarding Process
Orientation to C-Store Operations
Walk the site with the new hire. Explain each area we have and the purpose of that area. Introduce the new employee to any employees working on the shift.
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Orientation to C-Store Operations
LSM Employee Growth Opportunity
The goal of the Sales and Customer Service Training is to equip staff with the skills and knowledge needed to: Monitor and analyze sales performance. Identify sales growth opportunities through customer insights, data, and market trends. Implement effective communication and customer engagement strategies. Collaborate between sales and customer service teams to maximize business outcomes. Improve customer satisfaction which drives sustainable growth.
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LSM Employee Growth Opportunity
TABC Training Guide
TABC stands for the Texas Alcoholic Beverage Commission, which is the regulatory authority responsible for overseeing and enforcing the state's alcoholic beverage laws and regulations.
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TABC Training Guide
Store Operation Hours
Store Hours of Operation:
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Store Operation Hours
Customer Service Training
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Product knowledge
Understands and displays LSM brand values
Knows the long term plans of the company
Holiday Pay Policy
SOP in update process
1. Who This Policy Applies To:
2. What is Harassment?
3. Respecting Personal Boundaries (Interaction of Bubbles Limit):
4. Reporting Harassment:
5. Consequences of Breaking This Policy:
6. Training and Awareness:
7. Points to be noted:
Communication Policy
Internal Communication
Confidentiality and Professionalism
Compliance and Accountability
SOP on Communication Procedures and Meeting Rules
Meeting Rules
Certifications Training Guide
Introduction to C-Store-Operations

TABC stands for the Texas Alcoholic Beverage Commission, which is the regulatory authority
responsible for overseeing and enforcing the state’s alcoholic beverage laws and regulations.
Alcoholic Beverage License: To sell or serve alcoholic beverages in Texas, you typically
need to obtain a TABC license. For LSM you will need to get a Seller/Server Certificate.
Age Restrictions: It’s illegal to sell or serve alcohol to anyone under the legal drinking age,
which is 21 in Texas. Checking IDs and verifying the age of customers is essential.
Hours of Sale: You may only sell beer and wine Monday-Friday 7am thru 12 , Saturday 7am
to 1 am Saturday and Sunday 10 am thru 12 am.
Serving and Consumption: There are rules governing how alcohol can be served and
consumed. For example, open containers of alcohol are not allowed in certain public areas.
Open containers are not allowed on LSM property for any reason.
Enforcement and Penalties: TABC has the authority to enforce these regulations and can
issue fines, suspend or revoke licenses, or take other disciplinary actions against businesses or
individuals who violate the law. LSM employees who fail to comply can also result in
termination.
It’s important to note that TABC regulations can change, and the specific requirements may
vary based on the type of license and location. If you plan to operate a business involving
alcoholic beverages in Texas, it’s crucial to contact the TABC or consult with legal counsel to
ensure that you are in compliance with the latest regulations and requirements.

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