Course Content
Onboarding Process
* The candidate fills up the online application on our website or through other hiring apps. * The General Manager or Training and Compliance Director will contact the candidate to set up an interview. * If the company decides to hire the candidate, we will provide the second part of the application process. * Once the application is completed, the hiring manager/director will receive the employee ID# which they will provide to the new hire. This # will enable the new hire to clock in and out. * The 2 week period starts on a Sunday but ends on a Saturday. * The company pays every other Friday.
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Onboarding Process
Orientation to C-Store Operations
Walk the site with the new hire. Explain each area we have and the purpose of that area. Introduce the new employee to any employees working on the shift.
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Orientation to C-Store Operations
LSM Employee Growth Opportunity
The goal of the Sales and Customer Service Training is to equip staff with the skills and knowledge needed to: Monitor and analyze sales performance. Identify sales growth opportunities through customer insights, data, and market trends. Implement effective communication and customer engagement strategies. Collaborate between sales and customer service teams to maximize business outcomes. Improve customer satisfaction which drives sustainable growth.
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LSM Employee Growth Opportunity
TABC Training Guide
TABC stands for the Texas Alcoholic Beverage Commission, which is the regulatory authority responsible for overseeing and enforcing the state's alcoholic beverage laws and regulations.
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TABC Training Guide
Store Operation Hours
Store Hours of Operation:
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Store Operation Hours
Customer Service Training
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Product knowledge
Understands and displays LSM brand values
Knows the long term plans of the company
Holiday Pay Policy
SOP in update process
1. Who This Policy Applies To:
2. What is Harassment?
3. Respecting Personal Boundaries (Interaction of Bubbles Limit):
4. Reporting Harassment:
5. Consequences of Breaking This Policy:
6. Training and Awareness:
7. Points to be noted:
Communication Policy
Internal Communication
Confidentiality and Professionalism
Compliance and Accountability
SOP on Communication Procedures and Meeting Rules
Meeting Rules
Certifications Training Guide
Introduction to C-Store-Operations

Purpose

A communication procedure defines how employees should communicate in day to day matters and unusual circumstances. 

 

Key Points to remember:

Everyone should understand who they need to contact first, second and in described order. 

  1. No employees should be calling CEO directly or any Director until they have discussed with their team lead.
  2. Only the team lead should be talking to the directors via daily/weekly scheduled meetings 
  3. All emails should be responded within 24 hours with active follow-ups as many times as needed.
  4. Team leaded must be copied in every email. More people in the upper hierarchy can be added with the consent of the Manager. 
  5. WhatsApp groups should be checked, and queries responded within reasonable time. Urgent issues require prompt responses from individuals and team leads. 
  6. Everyone is bound to check and update ASANA on regular basis to keep track of important projects. 
  7. In all communication, if a person is being addressed exclusively should be tagged (for example @Yasir Ahmed). 
  8. Hubstaff has been installed on all employees’ systems, so this should be the first thing one should do as we log on to our system. Unnecessary use of Internet for personal reasons should be avoided as Hubstaff keeps track of performance on daily basis.
  9. Master Tasks Lists of all employees is a kind of job description of each employee which is updated from time to time. All employees must have access and refer to it to remember their responsibilities in detail.
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