Course Content
Onboarding Process
* The candidate fills up the online application on our website or through other hiring apps. * The General Manager or Training and Compliance Director will contact the candidate to set up an interview. * If the company decides to hire the candidate, we will provide the second part of the application process. * Once the application is completed, the hiring manager/director will receive the employee ID# which they will provide to the new hire. This # will enable the new hire to clock in and out. * The 2 week period starts on a Sunday but ends on a Saturday. * The company pays every other Friday.
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Onboarding Process
Orientation to C-Store Operations
Walk the site with the new hire. Explain each area we have and the purpose of that area. Introduce the new employee to any employees working on the shift.
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Orientation to C-Store Operations
LSM Employee Growth Opportunity
The goal of the Sales and Customer Service Training is to equip staff with the skills and knowledge needed to: Monitor and analyze sales performance. Identify sales growth opportunities through customer insights, data, and market trends. Implement effective communication and customer engagement strategies. Collaborate between sales and customer service teams to maximize business outcomes. Improve customer satisfaction which drives sustainable growth.
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LSM Employee Growth Opportunity
TABC Training Guide
TABC stands for the Texas Alcoholic Beverage Commission, which is the regulatory authority responsible for overseeing and enforcing the state's alcoholic beverage laws and regulations.
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TABC Training Guide
Store Operation Hours
Store Hours of Operation:
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Store Operation Hours
Customer Service Training
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Product knowledge
Understands and displays LSM brand values
Knows the long term plans of the company
Holiday Pay Policy
SOP in update process
1. Who This Policy Applies To:
2. What is Harassment?
3. Respecting Personal Boundaries (Interaction of Bubbles Limit):
4. Reporting Harassment:
5. Consequences of Breaking This Policy:
6. Training and Awareness:
7. Points to be noted:
Communication Policy
Internal Communication
Confidentiality and Professionalism
Compliance and Accountability
SOP on Communication Procedures and Meeting Rules
Meeting Rules
Certifications Training Guide
Introduction to C-Store-Operations

❏ Menu

❏ Grab & Go (products & available times)

❏ Order Screen (ability to navigate easily to help customers)

❏ Displays clear, professional, and positive communication practices

❏ Understands customer recovery model

❏ Listen – Actively

❏ Apologize – Genuinely

❏ Fix it – Make it right

❏ Follow up – Ensure we have won back the customers trust

❏ Has practiced customer service scenarios using role play

❏ Customer received an incorrect food item and is upset

❏ Customer waited longer than usual for food and is frustrated

❏ We are out of a certain product (C-store) and the customer is upset

❏ Expresses empathy with customers as issues arise

❏ Understands when to escalate issues to a manager and/or when to have the GM follow up on an issue

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