Course Content
Onboarding Process
* The candidate fills up the online application on our website or through other hiring apps. * The General Manager or Training and Compliance Director will contact the candidate to set up an interview. * If the company decides to hire the candidate, we will provide the second part of the application process. * Once the application is completed, the hiring manager/director will receive the employee ID# which they will provide to the new hire. This # will enable the new hire to clock in and out. * The 2 week period starts on a Sunday but ends on a Saturday. * The company pays every other Friday.
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Onboarding Process
Orientation to C-Store Operations
Walk the site with the new hire. Explain each area we have and the purpose of that area. Introduce the new employee to any employees working on the shift.
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Orientation to C-Store Operations
LSM Employee Growth Opportunity
The goal of the Sales and Customer Service Training is to equip staff with the skills and knowledge needed to: Monitor and analyze sales performance. Identify sales growth opportunities through customer insights, data, and market trends. Implement effective communication and customer engagement strategies. Collaborate between sales and customer service teams to maximize business outcomes. Improve customer satisfaction which drives sustainable growth.
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LSM Employee Growth Opportunity
TABC Training Guide
TABC stands for the Texas Alcoholic Beverage Commission, which is the regulatory authority responsible for overseeing and enforcing the state's alcoholic beverage laws and regulations.
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TABC Training Guide
Store Operation Hours
Store Hours of Operation:
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Store Operation Hours
Customer Service Training
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Product knowledge
Understands and displays LSM brand values
Knows the long term plans of the company
Holiday Pay Policy
SOP in update process
1. Who This Policy Applies To:
2. What is Harassment?
3. Respecting Personal Boundaries (Interaction of Bubbles Limit):
4. Reporting Harassment:
5. Consequences of Breaking This Policy:
6. Training and Awareness:
7. Points to be noted:
Communication Policy
Internal Communication
Confidentiality and Professionalism
Compliance and Accountability
SOP on Communication Procedures and Meeting Rules
Meeting Rules
Certifications Training Guide
Introduction to C-Store-Operations
  • Walk the site with the new hire. Explain each area we have and the purpose of that area.
  • Introduce the new employee to any employees working on the shift.

                Explain the following to the new hire: 

  • A c-store, or convenience store, is a type of retail store that specializes in providing a wide variety of everyday items and products to customers. It is called a “convenience store” because it is designed to offer convenience to shoppers.
  • Convenience stores stock a diverse range of products that cater to customers’ immediate needs. This can include snacks, beverages, cigarettes, basic groceries, toiletries, personal care items, and even some non-food items like phone chargers or basic automotive supplies.
  • C-stores are designed for quick and easy shopping. Customers can pop in, grab what they need, and check out without the need for a lengthy shopping trip. This convenience is especially important for busy people or those in a hurry.
  • Employees at c-stores should provide excellent customer service. It’s important to greet customers, help them find items, keep the store clean and organized, and operate the cash register accurately and efficiently.
  • Products are typically organized for easy access. Snacks and beverages are often near the front of the store, and there is often a dedicated section for tobacco and alcohol, and lottery/lotto. Perishable items like sandwiches or dairy products may be found in refrigerated cases.
  • Please keep in mind that tobacco and alcohol products can only be sold to customers aged 21 and up and lottery lotto products can only be sold to customers aged 18 and up. Checking ID for these sales is required. Failure to follow this policy can result in termination and legal consequences.
  • Ultimately, the goal of a convenience store is to provide customers with quick and easy access to a variety of everyday items, making their lives more convenient. New employees should understand the store’s products, layout, and customer service expectations to provide a positive shopping experience for customers.

IT IS VERY IMPORTANT THAT YOU IMMEDIATELY GO OVER OUR LONESTARMARKET BRAND INTRODUCTION

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