❏ Many LSM locations throughout Texas

❏ Greets every customer upon arrival as well as departure remarks

❏ “Hello, welcome to Lone Star Market!”

❏ “Thank you, we will see you again soon!”

❏ Displays a “customer first mentality” at all times

❏ Understands and uses the “5 foot interaction bubble”

❏ Imaginary bubble around each associate. When a customer is inside an associates bubble, the expectation is a greeting and an offer to assist.

❏ Associate displays the use of “head on a swivel” and is aware of activities going on throughout the store.